Frequently Asked Questions (FAQ)

Orders

How can I check the status of my order?
Once your order has shipped, you will receive a shipping confirmation email which includes your tracking number and a link to the carrier’s website. You can use this to follow your order’s journey. You can also check your order status by logging into your account on our website.

Can I modify or cancel my order?
We start processing orders immediately to ensure fast delivery. Therefore, we cannot modify or cancel an order after it has been placed. If you wish to change something, please place a new order. You can return any unwanted items in accordance with our return policy.

Why have I not received an order confirmation?
Order confirmations are sent automatically to the email address you provided during checkout. Please check your spam or junk mail folder. If you still cannot find it, the email may have been entered incorrectly. Please log in to your account on our website to view your order details.

Do you ship internationally?
Yes, we ship to many countries worldwide. The available shipping options and costs will be calculated and displayed at checkout based on your delivery address.

What are the shipping costs and delivery times?
Shipping costs and delivery times depend on your location and the size/weight of the items you order. All shipping options and their respective costs and estimated delivery times will be clearly displayed before you complete your purchase.

I am missing an item from my order.
We are sorry to hear that. Occasionally, items may be shipped in separate packages from different warehouses. Please check your shipping confirmation emails for details on all packages sent. If an item is still missing, please contact our Customer Service team for assistance.

Returns & Exchanges

What is your return policy?
We offer a 14-day return policy for unused items in their original, unopened packaging. The return right starts from the day you receive the product. Some products have specific return conditions, which will be indicated on the product page. Custom-made or personalized items cannot be returned.

How do I return a product?
To initiate a return, please log in to your account on our website and navigate to your order history. Select the order and items you wish to return and follow the instructions. You will receive a return label and further details via email.

When will I receive my refund?
Once we have received and processed your returned item, your refund will be issued to your original payment method. Please allow time for the refund to be processed by your bank or payment provider.

Can I exchange a product?
We do not handle direct exchanges. To get a different product, we recommend returning the original item for a refund and then placing a new order for the item you desire.

Products & Stock

Is the product on the website in stock?
Our website’s stock information is updated in real-time. The availability status is shown on each product page. Please note that high demand can sometimes cause discrepancies, but this is rare.

Can I order a product that is out of stock?
For most out-of-stock items, you can sign up for a restock notification on the product page. We will send you an email as soon as the item is available for purchase again.

Do you sell authentic products?
Yes, absolutely. We are an official retailer for all the brands we carry. Every item we sell is 100% authentic and guaranteed.

Do you have a physical store?
No, we are a dedicated online shop, which allows us to offer a vast and curated collection of modern design from the comfort of your home.

Technical

The website is not working correctly. What should I do?
For the best experience, please ensure you are using an updated version of a modern web browser like Chrome, Firefox, or Safari. Clearing your browser’s cache and cookies can also resolve many issues. If the problem persists, please try accessing the site from a different device or browser.

My voucher code is not working.
Please ensure you have entered the code correctly, without any extra spaces. Check the terms and conditions of the voucher to confirm it is valid for the items in your cart and that the minimum order value has been met.

I forgot my password.
Click on the “Login” link and then select “Forgot your password?”. Enter the email address associated with your account, and we will send you a link to reset your password.

Can I create a user account?
Yes, you can create an account during the checkout process or by visiting the registration page on our website. Having an account allows you to track orders, save your address, and view your order history.

Payment

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other regional payment methods depending on your location.

Is my payment secure?
Yes, we use industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment information. Your data is safe with us.

Why was my payment declined?
There are several reasons a payment might be declined, including insufficient funds, incorrect card details, or your bank flagging the transaction as suspicious. Please contact your bank or payment provider for more information.

Can I get an invoice?
Yes, an invoice is automatically generated with every order and can be found in your order confirmation email and within your account’s order history.

Other

Do you offer trade or volume discounts?
We occasionally run promotions and site-wide sales. For information on specific trade programs, please visit our website for more details.

How can I stay updated on new products and offers?
Subscribe to our newsletter at moderndesignsshop.com to receive news about new arrivals, exclusive offers, and design inspiration directly in your inbox.

Where can I find more information?
For more detailed information, please visit our full Customer Service pages at moderndesignsshop.com. If you cannot find the answer to your question in our FAQ, our dedicated support team is ready to help.